Panelpolls Help Center
Have a question about Panelpolls? You’re in the right place. Browse answers about joining, participating in research studies, earning rewards, privacy and safety, and managing your account.
Getting Started
Everything you need to know about joining Panelpolls, verifying your identity, and adding family members to your accountVisit panelpolls.com and click Join for Free. You’ll create a profile for yourself or your family and complete a brief identity verification step during registration. The process only takes a few minutes.
Yes. Joining Panelpolls is completely free. There are no fees, subscriptions, or commitments required.
Panelpolls is currently open to U.S. residents. Adults 18 and older may join directly. Parents and caregivers may add children ages 0 to 17 to their profile. Parental consent is required for all youth participation.
Yes. Parents and caregivers may add children ages 0 to 17 to their profile. Youth participation always requires parental consent and is designed to be age-appropriate, transparent, and safe.
No. Panelpolls is currently open to U.S. residents only.
Identity verification helps us maintain a safe, trusted research community and helps protect the quality of our studies. This step is required during registration and only takes a few moments.
Research Activities
Learn about the types of studies Panelpolls offers, how invitations work, and what to expect when you participatePanelpolls members may be invited to participate in a wide range of paid research activities, including focus groups, one-on-one interviews, diary studies, discussion boards, online research communities, usability testing, in-home studies, shop-along studies, mock trials and jury research, TV show testing, mobile app and game testing, and paid surveys.
After you complete your profile, Panelpolls may email you invitations when a study matches your background, interests, household, or profile information. The more complete and up to date your profile is, the better your chances of receiving relevant invitations.
No. Every invitation is optional. You decide whether each opportunity is right for you based on the details provided in the invitation.
Each study has specific eligibility requirements based on the goals of the research. Receiving an invitation does not guarantee participation. A screening process determines final eligibility for each study.
Not always. Some short surveys are used to determine whether you qualify for a specific paid research opportunity. These screening surveys may not be compensated unless the invitation states otherwise.
Timing depends on the activity type. Surveys may take only a few minutes, while focus groups and interviews may run 60 to 120 minutes. Longer projects such as diary studies or online research communities may take place over several days or weeks. Timing details are always shared before you choose to participate.
Both. Some studies take place online using video conferencing or secure research platforms. Others may be conducted in person at a research facility, retail location, or in your home. Each invitation will explain where and how the study takes place.
Most online studies require a computer, smartphone, or tablet with a camera and a reliable internet connection. Some studies may require screen sharing or access to a specific app or website. Any special requirements will be shared before you opt in.
No. For research involving children and teens, a parent or caregiver must provide consent and may need to be present or available during the activity. All youth participation is designed to be age-appropriate, transparent, and safe.
Some studies involve unreleased products, apps, games, TV shows, media, or services. In those cases, participants may be asked to keep study details confidential. Any confidentiality requirements will be clearly explained before you begin.
Rewards
Find out how Panelpolls rewards work, what you can earn, and what to do if you have not received your rewardAfter you complete a paid research activity, you receive a reward as a thank-you for your time. Most rewards are delivered electronically through Reward Links powered by Tango. Reward Links can be redeemed for e-gift cards from 100+ popular brands and charities.
Reward amounts vary by activity type, length, and project requirements. Typical ranges include:
• Surveys: $1–$10+ per survey
• Focus Groups: $75–$200+ per group
• One-on-One Interviews: $50–$150+ per session
• Diary Studies & Discussion Boards: $25–$100+ per project
• Online Research Communities: $5–$25+ per activity
• In-Home Studies & Shop-Alongs: $100–$250+ per project
• User Interviews & Usability Testing: $50–$100+ per test
• Mock Trials & Jury Research: $75–$150 per study
• Mobile App & Game Testing: $5–$100+ per test
• TV Show Testing: $5–$100+ per session
Reward amounts are always shared upfront before you commit to a study.
No. Panelpolls does not use a points system. When you complete a paid research activity, you receive the reward described in your invitation.
A Reward Link is an electronic reward powered by Tango. It lets you choose from 100+ retail brands and charities. Reward Links do not expire and unused value is always retained.
Rewards are distributed after your participation is confirmed. Many rewards are delivered within a few business days, but timing can vary by project. Check your invitation for any project-specific reward timing details.
First check your email inbox, spam, and junk folders for your Reward Link. You may also want to search your email for “Reward Link,” “Tango,” or the study name. If you still cannot find your reward, contact support and include the study name, the date you participated, and the email address connected to your Panelpolls account.
No. For participants under 18, parents or caregivers manage participation and receive rewards on behalf of their children.
Yes. Your Reward Link allows you to choose from 100+ brands and charities. You are not locked into one specific retailer.
Privacy and Safety
Your privacy and your family’s safety are important to us. Panelpolls is operated by Touchstone Research and follows responsible research practices for adults, parents, teens, and childrenYes. Panelpolls is operated by Touchstone Research and is committed to conducting research responsibly. Participant information is handled securely and used for research purposes only.
Yes. Panelpolls is kidSAFE Certified and COPPA compliant. A parent or caregiver must provide consent before a child or teen participates in research. Studies involving youth are designed to be age-appropriate, transparent, and safe.
Your information is used to manage your Panelpolls account, match you or your family with relevant research opportunities, and conduct research studies. Panelpolls does not sell your personal information to advertisers or use it to build advertising profiles.
COPPA is a U.S. privacy law that helps protect children’s personal information online. Panelpolls follows COPPA requirements for youth research and requires verified parental consent for children and teens to participate.
Research responses are handled according to the privacy and confidentiality requirements of each study. Some studies may include additional confidentiality rules, especially when they involve unreleased products, apps, games, shows, or media.
Account and Technical Help
Find answers to common account questions including profile updates, password resets, email issues, and account closureLog in to your Panelpolls account and navigate to your profile settings. Keeping your profile up to date helps Panelpolls match you with relevant study invitations.
On the login page, select Forgot Password and follow the instructions to reset your password using your registered email address.
Log in to your account and go to your profile settings. From there you can add additional household members. Parental consent is required for any member under 18.
First make sure your profile is complete and up to date. Then check your spam, junk, promotions, or clutter folders in case invitations are being filtered. You can also add Panelpolls to your email contacts to help make sure future invitations reach your inbox.
You can unsubscribe using the link at the bottom of any Panelpolls email. Please note that unsubscribing means you may no longer receive study invitations.
Please contact support and request to close your account. Include the email address connected to your Panelpolls profile so the team can locate your account promptly.
What is Panelpolls?
Panelpolls is a paid research panel for U.S. families and adults. Members may be invited to participate in research activities such as focus groups, interviews, diary studies, online communities, usability testing, TV show testing, game testing, and surveys. Panelpolls is owned and operated by Touchstone Research, a U.S. market research company specializing in youth, family, and consumer insights since 1991.
Is Panelpolls legitimate?
Yes. Panelpolls is operated by Touchstone Research, a market research company with decades of experience conducting real research studies. Panelpolls invitations are for actual research opportunities, not ads, spam, or sweepstakes.
Still Need Help?
If you could not find the answer you were looking for, our support team is here to help. Please include as much detail as possible so we can respond quickly. Our support team is available Monday through Friday, 9am to 5pm ET, and typically responds within 1 to 2 business days.
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